Refund & Cancellation Policy
Last Updated: March 2026 • Clear terms and straightforward cancellations
Try Risk-Free: 1 Free Validation Run Included
We want every founder to experience the power of our Reddit sentiment discovery and landing page generator before spending a single cedi. Every new account receives 1 complete validation run for GHS 0 with no credit card required.
1. Payment Processing Framework
All customer transactions on Niche Monitor are processed securely through our authorized payment processors, including Paystack, CoraPay, Flutterwave, and NowPayments (for cryptocurrency payments).
Our payment partners enforce industry-standard 256-bit SSL encryption, tokenized card handling, and fraud prevention. Your card or bank statement will reflect charges from the respective payment gateway (such as PAYSTACK, CORAPAY, or FLW).
2. Subscription Cancellations
You may cancel your monthly or annual Pro subscription at any time without penalty:
- You can cancel directly inside your Dashboard → Billing Settings by clicking "Manage Subscription", or through the customer billing link included in your purchase receipt.
- When you cancel, your subscription will remain active until the end of your current paid billing period. You will retain full access to your research and hosted pages until the period expires.
- You will not be billed again after cancellation.
3. Refund Eligibility by Product Type
A. Subscription Plans (Pro Tier)
If you purchase a subscription and determine that the service does not meet your expectations, you may request a full refund within 14 days of your initial purchase, provided you have not excessively consumed high volumes of validation compute during that billing window. Subsequent renewals are non-refundable, but can be cancelled at any time to prevent future charges.
B. Validation Credit Bundles (One-Time Purchases)
Validation credits consumed for live Reddit mining, AI pain point synthesis, or hosted cloud landing page generation are non-refundable once the compute task has been successfully delivered. However, if you experience a verified technical error (e.g. system outage or failed session generation), we will promptly re-credit your account or provide a full refund for unconsumed credits upon request within 14 days.
4. European Union & UK Statutory Right of Withdrawal
If you are a consumer residing in the European Union or United Kingdom, you generally have the statutory right to withdraw from a distance contract within 14 days without giving any reason under Directive 2011/83/EU.
Digital Content Exemption: In accordance with Article 16(m) of the Consumer Rights Directive, you acknowledge that by initiating and immediately consuming digital automated search and AI analysis runs, you provide your express consent to begin performance during the withdrawal period and acknowledge that you forfeit the right of withdrawal once digital service generation has been fully performed.
5. How to Request a Refund
To submit a refund request, simply email our customer support team:
Email: contact@nichemonitor.site
Subject Line: Refund Request — [Your Account Email]
Required Details: Order number / payment receipt ID and a brief description of the issue.
We investigate and respond to all refund requests within 3 to 5 business days. Approved refunds are credited directly back to the original payment method through our payment provider within 5 to 10 banking days.